Shipping policy
Effective Date: [Insert Date]
Moneyline Apparel Co.
This Shipping Policy governs all purchases made through Moneyline Apparel Co. By placing an order, you agree to the terms outlined below.
1. Order Processing Time
All orders are processed within 2 to 5 business days unless otherwise stated.
Business days are Monday through Friday, excluding holidays.
Processing time is separate from shipping time. During product launches, restocks, sales, or holidays, processing times may be extended.
Moneyline Apparel Co. reserves the right to adjust processing times without prior notice.
2. Shipping Methods and Delivery Estimates
Shipping rates and delivery timelines are calculated at checkout based on destination and carrier.
Estimated delivery times are provided by the carrier and are not guaranteed.
Moneyline Apparel Co. is not responsible for shipping delays caused by:
-
Carrier delays
-
Weather conditions
-
Customs processing
-
Incorrect address entry
-
High volume periods
-
Circumstances beyond our control
Once an order has been shipped, delivery is the responsibility of the carrier.
3. Shipping Confirmation and Tracking
Customers will receive a shipping confirmation email with tracking information once the order has been fulfilled.
It is the customer’s responsibility to monitor tracking updates and ensure delivery.
4. Incorrect or Incomplete Addresses
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect or incomplete address is provided:
-
Moneyline Apparel Co. is not liable for lost or misdelivered packages
-
Additional shipping fees may apply for reshipment
-
Refunds will not be issued for orders delivered to the address entered at checkout
If an order is returned due to an incorrect address, the customer is responsible for reshipping costs.
5. Lost, Stolen, or Marked Delivered Packages
Once a package is marked as delivered by the carrier, Moneyline Apparel Co. is not responsible for lost or stolen items.
If your tracking shows delivered but you have not received the package:
-
Check with household members or neighbors
-
Contact the shipping carrier directly
-
File a claim with the carrier if necessary
Moneyline Apparel Co. does not guarantee replacement or refund for packages marked delivered.
6. Damaged Packages
If your order arrives damaged:
-
Contact us within 48 hours of delivery
-
Provide clear photos of the packaging and damaged item
Failure to notify us within 48 hours may result in denial of claim.
We reserve the right to determine eligibility for replacement or store credit.
7. International Shipping
For international orders:
-
Customers are responsible for all customs duties, import taxes, and fees
-
Delivery timelines may vary due to customs clearance
-
Moneyline Apparel Co. is not responsible for customs delays or fees
If a package is refused due to unpaid duties, return shipping costs will be deducted from any eligible refund.
8. Shipping Restrictions
We reserve the right to refuse or cancel orders to certain locations at our discretion.
9. Force Majeure
Moneyline Apparel Co. is not liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, government actions, labor disputes, supply chain interruptions, or carrier disruptions.
10. Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized activity.
11. Contact Information
For shipping-related inquiries, contact:
Email: moneylineap@gmail.com
Company: Moneyline Apparel Co.